Sagrada Familia entrance tickets with audioguide

Hello! My tickets were canceled, and therefore on September 12th I received the message that my order will be partially (!!!) refunded (ref number: MUS12917486). I am still waiting for my refund, which is first so ridiculous. I am waiting so long for a ticket's refund which was canceled by TUI (even it's stating it might take even up to 30 days) and what does it even mean "partial"? Please, kindly take this request to action

I had to chase our 2day best of Barcelona pass from you, by the time I received it and tried to book a time slot I could only get a tour in Spanish. It was not clear that I was not in control of my entry ticket - that the guide had them, the meeting place was not clear, couldn’t find it, and when we did it had no sign posting just a number of a house, we were late as a consequence and the guide had gone so we could not gain entry . Phone number didn’t connect. VERY VERY UNHAPPY!!!!!!!!!!!!!!!!!!

Honestly if you only have time to do one thing in Barca, this is it. It’s a must do. Pictures don’t do it justice.

Sagrada was a zoo. Tour should have been scheduled for a less crowded time. We received no preference in entering. Tour guide very knowledgeable; not very enthusiastic.

We enjoyed our visit

The tour guide was very informative, the group was small and the explanations of Gaudi's work in the building gave an insight into the personality of Antonio Gaudi.